1. What is a Licensee or Agency Operator?

    Licensee:

    Some Budget rental locations in New Zealand are operated by or for the company. Others are operated by franchised independent licensees who own their own fleet of cars. Although each of these licensee locations strives to offer the same high level of quality and service, occasionally licensee-owned locations do not participate in some Budget promotions, special pricing activities, or company programs. In addition, licensee rental terms & conditions may vary from those at corporate Budget locations.

    Agency Operator:

    An Agency Operator is contracted to run and manage the growth and success of a designated Budget location on behalf of the company using corporate-owned cars. Agency operations may use the agent's premises or premises controlled by the company. Unlike a franchise licensee that requires a significant capital expenditure and payment of ongoing royalties. An Agency Operator employs their own staff, but is authorized to rent Budget vehicles, for which the operator earns a commission.

  2. Does Budget New Zealand allow pets or animals in cars?

    Budget New Zealand does not allow pets or any other animals, with the exception of guide dogs for visually impaired people, to be transported in our rental cars.

  3. Can I return a car to the location before or after business hours?

    If you plan to return your car outside of normal location operating hours (either before or after normal business hours), please make specific arrangements by calling the rental location where you are going to pick up or return your car.

    Alternatively, you can contact Budget Reservations to check if this is possible at your requested rental location. Phone 0800-283-438 (toll free) or +64 9 529 7784.

  4. Can Budget pick me up or deliver the rental car to me?

    Where possible, Budget provides free local pick-up and delivery from any hotel or motel within five kilometres of a Budget location.

    Please contact the rental location to confirm if this service is possible.

  5. Where can I find the hours of operation for a specific Budget location?

    Hours of operation vary by location and day of the week. To find opening hours for a location go to Budget Rental Locations in New Zealand and search for the rental location.

  6. What if I'm late picking up my Budget rental car?

    If you anticipate a delay in picking up your rental car, please notify us as soon as possible by calling Budget Reservations toll free on 0800 58 58 58 or +64-9-529-7784.

    Most Budget airport locations will remain open to meet incoming customers who have made advance reservations and who have encountered flight delays. If a customer is delayed, it is our policy to honour a reservation up to 16 hours beyond the stated pick-up time.

  7. Are there additional charges for returning a car late?

    Depending on how late the car is returned, additional charges may apply.

    Most Budget rentals are based on a 24-hour day, so a car rented at 10AM for a one-day rental is due back at 10AM the next day. However, there is a 59-minute grace period on late returns, so if the car is returned within the 59-minute grace period, there will not be any additional hourly rate charge.

    Beyond the 59-minute period, an hourly rate will apply from the scheduled return time and accumulate until it equals the rate of an additional day.

    Charges for optional services such as Loss Damage Waiver are charged as full days after the 59-minute grace period.

    Please Note: If your rental includes a 'special offer' coupon or has specially discounted rates applied and the vehicle is returned outside the terms stipulated on the offer or rate code, the total rental may be charged at a higher applicable rate.

  8. Does Budget offer maps and driving directions?

    Budget New Zealand provide free road maps with all rentals. We also have portable GPS Navigation units for rent and these offer updated maps with audible, turn-by-turn directions.

    And of course, our counter staff will be happy to assist with directions and travel information.

  9. Can I specifically reserve a no-smoking car?

    All vehicles in our New Zealand fleet are designated as no-smoking cars.

  10. Can I smoke in a Budget rental vehicle?

    No, you are not permitted to smoke in a Budget rental vehicle. All vehicles in our New Zealand fleet are designated as no-smoking cars.

    Cleaning charges may apply if the vehicle is returned in an excessively dirty condition that requires extra cleaning or deodorizing.  This includes, but is not limited to, spillage of fluids, food, vomit, other stains, and unpleasant odours including cigarette smoke.

  11. Can I take an Budget vehicle off-road?

    Budget vehicles may only be driven on paved roads. Off-road driving is prohibited.

  12. Can I pick up my vehicle at one location and return it at another?

    No, currently Budget Trucks does not offer one way rentals.

  13. Can I park my own car at the Budget location when I pick up my rental?

    No, you will need to arrange your own parking.

    Unfortunately, Budget is unable to provide parking for personal vehicles while the owners of those vehicles are renting a car.

  14. After I pick up a rental vehicle, may I change the time and place I plan to return it?

    Budget rental vehicles are due back at the date and time specified on the rental agreement.

    If you need to extend your rental, you must call the rental location directly. The location's phone number is printed on your rental agreement.

    For further information phone Budget Reservations - 0800 58 58 58.

  15. Do Budget vehicles come equipped for winter?

    All Budget vehicles are equipped with all-weather / all-season tires.

    Snow tires are not available. Snow chains are only available on request from certain locations during winter months.

  16. What are Airport Concession Recovery Fees?

    Airport Concession Recovery Fees are charged by airport authorities and may apply to rentals starting from or finishing at airport locations.

    This fee is added to your rental charges, collected by Budget, and then remitted to the applicable airport authority.

  17. Can I reserve a specific make or model of car?

    Unfortunately, due to the dynamic nature of our rental fleet it is not possible to request a specific make or model of car.

    Examples of the current Budget vehicle fleet can be found in the Vehicle Guide, but the makes and models shown are for demonstration purposes only.

    Budget is unable to guarantee a specific make or model. Car groups and models may vary by location and may not be available at all Budget locations.

  18. Where can't I drive a Budget rental vehicle?

    In New Zealand you are prohibited from driving a rental vehicle on the following:

    • Skipper's Canyon (Queenstown)
    • Ninety Mile Beach (Northland)
    • Any unformed roads, including beaches, i.e. roads other than tarseal and metal.

    Please refer to the Budget Rental Terms & Conditions for further information on road exclusions.

If you have a Budget Fastbreak or Rapidrez account, please enter your six-character number and surname in this field. Corporate Fastbreak members should also enter there six-character number and surname in this field.

If you're a member of an organisation or company that partners with Budget you may have a one of the following:

  • Direct PIN Number
  • OTTO Number
  • ACTO Number
  • BCN Number
  • BCD Number

Add this number into the field shown to receive your discount.

If you're a member of Air New Zealand Airpoints™, Qantas Frequent Flyer, or FlyBuys New Zealand you may earn points on your rental charges. Select the program you are a member of and enter your membership number and we will automatically credit membership account with the applicable points after your rental has been completed.

If you have a Coupon or Discount Number it can be entered here. The value of the coupon, where applicable, will be reflected in Estimated Total.

Enter your travel agency IATA number or Budget Assigned Number (BAN) in this field.

The minimum age for drivers is 21 years old for all car groups. A Young Driver Surcharge of NZ$25.00 (plus GST) per day per driver will apply to drivers under 25 years of age.

The 'Estimated Total' displayed on your reservation includes; base daily rate, taxes, coupon discounts, and surcharges. Items such as credit/debit card transaction fees and petrol are NOT included in the Estimated Total.

Please Note: The Estimated Total is subject to change based upon exchange rates at the time of rental.

Payment of the rental must be made by credit card and the credit card holder must be present when the vehicle is collected. When you collect your vehicle a pre-authorisation will be made on your credit card for the estimated value of the rental and any applicable security bond. Provided the vehicle is returned undamaged and no additional charges apply (e.g. fuel), the pre-authorisation is cancelled.

Budget accepts American Express, Diners Club, MasterCard and Visa.

Debit Cards are accepted provided that the card displays the Visa or Mastercard logo, has been issued by a bank, has the customer's name and card number on the card, and the funds are being debited from a cheque/current account. Prepaid and Reloadable debit cards and gift cards, as well as Travel Cards and EFTPOS cards are not accepted.

Standard Motor Vehicle Insurance (MVI) is mandatory and included in the rate.

Optional Budget Driver & Passenger Protection can be purchased for NZ$28* (plus GST) per day. The purchase of this optional insurance package reduces the renter's liability to NZ$300.00* (plus GST) for all car groups. In addition, Budget Driver & Passenger Protection provides cover for personal injury.

If Budget Driver & Passenger Protection is not purchased, the Renter will be liable for an amount ranging from NZ$3000.00* (plus GST) to NZ$3750.00* (plus GST), depending on the car group rented.

*Applicable to standard leisure rentals; subject to change.

If you are making a corporate reservation using a BCD or Fastbreak number, please check your company's rates and insurance coverage before booking. Standard Motor Vehicle Insurance is mandatory on all Budget leisure rentals, but corporate rates and insurance coverages may differ.

All additional drivers must meet the same minimum age & drivers license requirements as the renter. All additional drivers must be present at the start of the rental. If the additional drivers are not present at time of rental pick-up, they must present themselves to a Budget rental location at their earliest convenience to complete the Additional Driver Form.

Vehicles displayed on the website are for demonstration purposes only. Brands and models may vary by location and all vehicles are subject to availability at the time of rental.

You must present a full and valid, unrestricted, Driver's Licence at the time of rental. Licences issued in a language other than English must be accompanied by an International Driver's Licence.

Budget holds your GPS request with your reservation, however we cannot guarantee availability.

Please Note: If the drop off / return location is not within the same city as the pick-up / renting location, a one-way GPS drop off charge of NZ$50.00 (plus GST) may apply to the rental. This is in addition to any one way charges that may apply for the rental of the vehicle.

One way rentals to non participating locations are subject to availability.

The minimum age is 21 for all car groups. A Young Driver Surcharge of NZ$25.00 (plus GST) per day per driver will apply to drivers under 25 years of age.

Customers wishing to travel between the North and South Islands are not permitted to take Budget rental vehicles on the Inter-island Ferry across Cook Strait.

To allow for this type of inter-island travel Budget has introduced a special rental system called a Multi-Island Hire which creates one continuous rental. If you require a Multi-Island Hire, the following rental conditions apply:

  • For cars there is a minimum of 3 days consecutive rental required in each island (a minimum total rental of 6 days across both islands).
  • If you are traveling more than once between the two islands, the third (and subsequent) rental period has no minimum length of rental requirement.
  • The rental can start and finish at any Budget location in New Zealand (subject to vehicle availability).
  • You can cross between the two islands using the Picton Ferry Terminal and the Wellington Ferry Terminal, or you can fly into cities where Budget is located. Note: this policy only applies if you are traveling to the other island, not to a location within the same island.
  • A maximum of 5 hours is allowed between the drop off of the vehicle in one island and the pick up of the next vehicle.
  • A minimum of 72 hours notice is required of the renter's intention to cross between the North & South islands, if a crossover booking has not been previously made. If not enough notice is given, we cannot guarantee a vehicle will be available on the other side.

Please Note: No Budget vehicle is allowed to cross Cook Strait between the North and South Islands. If you take a vehicle across Cook Strait on an Inter-island ferry (i.e. if you pick-up a rental vehicle on one island and leave the vehicle on the other island) without Budget authorisation, you will be charged an automatic relocation fee of NZ$450.00 (incl. GST).

Full Budget Rental Terms & Conditions apply.