Coronavirus | Budget Rent A Car New Zealand

 

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

Am I able to rent a vehicle now NZ has moved to Alert Level 2?

The New Zealand government has announced a move to Alert Level 2 which commences at 11.59pm on Wednesday 13th May, 2020.

Under Alert Level 2, we welcome back all travellers as there are now no restrictions around user categories or regional boundaries. We will continue to closely follow the government’s guidelines and only promote safe travel.

For more information on safe travel, please visit the government website here.

Some provincial airports are still closed meaning we may be unable to serve from our normal counters. In these situations, we will normally provide keys and paperwork from the depot’s service centre, typically stationed in/near an airport carpark or just across the road.

  • Please provide your mobile phone number when you book so that we can assist you with directions if you have trouble finding us, or, if we need to advise you of a different collection point due to unforeseen disruptions.
  • We’re practicing social distancing at all our locations; we ask that all travellers join our employees by keeping to a minimum of 2m apart at all times.
  • Rental agreements will be emailed rather than provided in hardcopy.

During your journey, do try and minimise the number of places you stop on the way to your final destination and consciously keep record of where you have been, and when.

Lastly, when travelling please refrain from attending any events which do not fall inside the requirements for acceptable gatherings at Alert Level 2. Information on acceptable gatherings can also be found on the same link as provided above.

What should I do if I have already made a booking, but it’s impacted by the Coronavirus?

If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be cancelled as outlined below:

  • Cancellation fees for any Pre-Pay rental customers impacted by Coronavirus-related travel bans, will be waived.

To make any changes, please contact our reservations team at reservations@budget.co.nz or on 0800 283 438.

For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.

What about bookings not directly impacted by Coronavirus restrictions?

For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe, Australia and New Zealand for rentals due to start before 31st August.

For Pre-Pay bookings which start before this time, there will not be any penalties for changes made up to 24 hours before the start of your rental.

To make any changes, please contact our reservations team at reservations@budget.co.nz or on 0800 283 438.

What if I am from overseas and need to self-isolate?

Current travel restrictions outlined by the New Zealand government require anyone who returns from overseas to self-isolate for a two-week period as a precautionary measure. At this stage, we will be unable to rent a vehicle under these circumstances.

The Police, Ministry of Health (MOH) & Immigration NZ are acting to arrest, quarantine and deport people who fail to self-isolate when required.

Is Budget taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

Find out more about the Budget Worry-Free Promise here.

We advise all our customers to keep updated on the latest developments from the World Health Organisation World Health Organisation and the Ministry of Health NZ.

Updated: 25 May 2020