1. What terms & conditions will apply to my rental?

    All Budget New Zealand rentals are covered by our standard Rental Terms & Conditions.

  2. I forgot to return my car keys. What do I do?

    Please contact the rental location where you dropped off your rental car and they will provide instructions for returning the keys. The phone number of the rental location is printed on the Rental Agreement.

    Search for Budget Rental Locations in New Zealand

  3. What should I do if I have an accident in a Budget rental vehicle?

    If you're involved in an accident, please do the following:

    • Stop and check if anyone has been injured.
    • Give all the practical help you can and call an ambulance (dial 111).
    • Immediately notify the nearest Budget rental location (refer to the Rental Agreement for contact information).
    • If Police Officers have not attended the accident, and injury is involved, you must contact the Police within 24 hours and notify them of the accident.
    • If the accident involves damage to property (e.g. a farmer's fence) and the owners cannot be located, contact the Police within 48 hours.
    • Fill in the Budget Accident Report Form, located in the vehicle's glove box. Include the name, address, vehicle registration number, and the insurance company of any other person involved.

    For your protection, you should not admit liability under any circumstances.

  4. How do I unsubscribe or opt-out of email campaigns?

    Budget may periodically send email promotional offers and other helpful communications to customers who request and welcome them.

    If you no longer wish to receive email communications from Budget and would like to opt-out of Budget email campaigns, please click the "unsubscribe" link at the bottom of the email.

    All email communications from Budget should have an "unsubscribe" link at the bottom of the email.

  5. I forgot something in my car. Does Budget have a lost and found?

    If you've left a personal item behind, immediately phone the Budget location where you dropped off your rental car. The phone number for the location is listed on your Rental Agreement.

    Search for Budget Rental Locations in New Zealand.

    Please report any lost items at your earliest convenience and we will do our best to find and return them.

  6. Am I responsible for parking tickets and traffic violations that occur while I'm renting an Budget vehicle?

    Yes, the renter is solely responsible for any parking tickets or traffic violations incurred during the rental period.

    Refer to the Budget New Zealand Rental Terms & Conditions for further details.

  7. What refuelling options do I have?

    Budget rates do not include fuel. Budget offers three options for fuel:

    • Return the car with the same amount of fuel as when rented and no refueling fees will apply
    • Return the car with less fuel than when rented and pay a refueling service charge for the fuel used. The refueling service charge is a rate higher than the local retail fuel prices. The latest refuelling service rate will be shown on your rental agreement and is subject to GST.
    • Purchase the prepaid fuel option

    The prepaid fuel option allows the renter the option of purchasing a full tank of fuel at a price competitive with the prevailing local service station rates for regular unleaded petrol. This eliminates the need to refill the tank before the vehicle is returned. There is no credit given for fuel remaining in the vehicle at the time the vehicle is returned so the renter should return the vehicle with as little fuel remaining as possible. The prepaid fuel purchase option must be selected at the beginning of the rental.

  8. What should I do if my rental vehicle has a breakdown, or I need assistance?

    If the rental vehicle has a mechanical breakdown, is involved in an accident, or is damaged, you must immediately contact Budget Rent a Car to report the details.

    Contact Budget Toll Free - 0800 283 438.

    After Hours Toll Free - 0800 500 222.

    Please have the following details ready:

    • Make, model or colour of vehicle
    • Registration number
    • Budget Rental Agreement number
    • Exact location of vehicle and nature of breakdown or damage
    • Contact phone number (if applicable)

If you have a Budget Fastbreak or Rapidrez account, please enter your six-character number and surname in this field. Corporate Fastbreak members should also enter there six-character number and surname in this field.

If you're a member of an organisation or company that partners with Budget you may have a one of the following:

  • Direct PIN Number
  • OTTO Number
  • ACTO Number
  • BCN Number
  • BCD Number

Add this number into the field shown to receive your discount.

If you're a member of Air New Zealand Airpoints™, Qantas Frequent Flyer, or FlyBuys New Zealand you may earn points on your rental charges. Select the program you are a member of and enter your membership number and we will automatically credit membership account with the applicable points after your rental has been completed.

If you have a Coupon or Discount Number it can be entered here. The value of the coupon, where applicable, will be reflected in Estimated Total.

Enter your travel agency IATA number or Budget Assigned Number (BAN) in this field.

The minimum age for drivers is 21 years old for all car groups. A Young Driver Surcharge of NZ$25.00 (plus GST) per day per driver will apply to drivers under 25 years of age.

The 'Estimated Total' displayed on your reservation includes; base daily rate, taxes, coupon discounts, and surcharges. Items such as credit/debit card transaction fees and petrol are NOT included in the Estimated Total.

Please Note: The Estimated Total is subject to change based upon exchange rates at the time of rental.

Payment of the rental must be made by credit card and the credit card holder must be present when the vehicle is collected. When you collect your vehicle a pre-authorisation will be made on your credit card for the estimated value of the rental and any applicable security bond. Provided the vehicle is returned undamaged and no additional charges apply (e.g. fuel), the pre-authorisation is cancelled.

Budget accepts American Express, Diners Club, MasterCard and Visa.

Debit Cards are accepted provided that the card displays the Visa or Mastercard logo, has been issued by a bank, has the customer's name and card number on the card, and the funds are being debited from a cheque/current account. Prepaid and Reloadable debit cards and gift cards, as well as Travel Cards and EFTPOS cards are not accepted.

Standard Motor Vehicle Insurance (MVI) is mandatory and included in the rate.

Optional Budget Driver & Passenger Protection can be purchased for NZ$28* (plus GST) per day. The purchase of this optional insurance package reduces the renter's liability to NZ$300.00* (plus GST) for all car groups. In addition, Budget Driver & Passenger Protection provides cover for personal injury.

If Budget Driver & Passenger Protection is not purchased, the Renter will be liable for an amount ranging from NZ$3000.00* (plus GST) to NZ$3750.00* (plus GST), depending on the car group rented.

*Applicable to standard leisure rentals; subject to change.

If you are making a corporate reservation using a BCD or Fastbreak number, please check your company's rates and insurance coverage before booking. Standard Motor Vehicle Insurance is mandatory on all Budget leisure rentals, but corporate rates and insurance coverages may differ.

All additional drivers must meet the same minimum age & drivers license requirements as the renter. All additional drivers must be present at the start of the rental. If the additional drivers are not present at time of rental pick-up, they must present themselves to a Budget rental location at their earliest convenience to complete the Additional Driver Form.

Vehicles displayed on the website are for demonstration purposes only. Brands and models may vary by location and all vehicles are subject to availability at the time of rental.

You must present a full and valid, unrestricted, Driver's Licence at the time of rental. Licences issued in a language other than English must be accompanied by an International Driver's Licence.

Budget holds your GPS request with your reservation, however we cannot guarantee availability.

Please Note: If the drop off / return location is not within the same city as the pick-up / renting location, a one-way GPS drop off charge of NZ$50.00 (plus GST) may apply to the rental. This is in addition to any one way charges that may apply for the rental of the vehicle.

One way rentals to non participating locations are subject to availability.

The minimum age is 21 for all car groups. A Young Driver Surcharge of NZ$25.00 (plus GST) per day per driver will apply to drivers under 25 years of age.

Customers wishing to travel between the North and South Islands are not permitted to take Budget rental vehicles on the Inter-island Ferry across Cook Strait.

To allow for this type of inter-island travel Budget has introduced a special rental system called a Multi-Island Hire which creates one continuous rental. If you require a Multi-Island Hire, the following rental conditions apply:

  • For cars there is a minimum of 3 days consecutive rental required in each island (a minimum total rental of 6 days across both islands).
  • If you are traveling more than once between the two islands, the third (and subsequent) rental period has no minimum length of rental requirement.
  • The rental can start and finish at any Budget location in New Zealand (subject to vehicle availability).
  • You can cross between the two islands using the Picton Ferry Terminal and the Wellington Ferry Terminal, or you can fly into cities where Budget is located. Note: this policy only applies if you are traveling to the other island, not to a location within the same island.
  • A maximum of 5 hours is allowed between the drop off of the vehicle in one island and the pick up of the next vehicle.
  • A minimum of 72 hours notice is required of the renter's intention to cross between the North & South islands, if a crossover booking has not been previously made. If not enough notice is given, we cannot guarantee a vehicle will be available on the other side.
  • For all wagons, 4WD's and vans there is a minimum of 5 days consecutive rental required in each island (a minimum total rental of 10 days across both islands).

Please Note: No Budget vehicle is allowed to cross Cook Strait between the North and South Islands. If you take a vehicle across Cook Strait on an Inter-island ferry (i.e. if you pick-up a rental vehicle on one island and leave the vehicle on the other island) without Budget authorisation, you will be charged an automatic relocation fee of NZ$450.00 (incl. GST).

Full Budget Rental Terms & Conditions apply.